Travel remains a top-spending category for US consumers. By providing an exceptional in-house booking experience where customers can spend their credit card points, banks are building loyalty while also carving out additional travel spend for themselves. Capital One continues to ramp up its tech-driven and luxurious travel offerings. The bank just bought Velocity Black, an […]
Tag: travel
Travel is one of the most aspirational and big-ticket spending categories for consumers. By providing an exceptional in-house booking experience where customers can spend their credit card points, banks are building loyalty while also carving out additional travel spend for themselves. Capital One is the latest bank to step up its bid to build out […]
By tailoring offers and opportunities to people based on their history, preferences, context, and intent, banks can strengthen customer relationships and satisfaction while winning increased business. The CIO for JPMorgan Chase’s consumer and community banking business, Gill Haus, is laser-focused on using technology to enhance personalization, and he laid out his vision in a recent […]