The dark side of efficiency for employees is that it can drive workplace reductions: As digital transformation plans make progress, banks are making layoffs. The progress of Citibank’s tech transformation projects is driving some of the thousands of layoffs it plans to make this year, chief financial officer Mark Mason said on stage during a […]
Tag: operational efficiency
Citi’s latest technology improvement isn’t sexy, but it sure is effective: The bank invested in a system that scans 95 million monthly trades to catch human errors – and it’s already preventing what could be costly mistakes. Citi’s SMART system is dramatically reducing human error in its trading division, CEO Jane Fraser revealed during a talk […]