Customer obsession needs to come from the top. Digital strategy execs should marry data with a person-first mindset, rigorously monitoring feedback to keep a constant pulse on how clients feel, according to BofA’s David Tyrie. Bank of America’s chief digital and marketing officer, David Tyrie, pairs his morning coffee with customer feedback. The exec uses BofA’s […]
Tag: customer experience
Insurers are often dealing with complicated customer processes (sometimes in the wake of catastrophic events), so adding AI and automation to behind-the-scenes support can save precious time. Customer experience automation firm Ushur just raised $50 million, including from the Aflac’s venture arm, for its customer experience platform that targets highly regulated industries like insurance and […]