Tag: chatbot

Startup Kasisto created a banking-specific large language model (LLM), which it says is more bespoke, easier to customize, and less likely to “hallucinate” false info than generalized AI tools – and Westpac is its first user.  Westpac is increasing its focus on generative AI through a deepened partnership with chatbot developer Kasisto.  Kasisto just announced […]

New research provides concrete evidence that generative AI can drive increased productivity for customer service agents, especially new recruits, by providing live scripts and linking to technical information.  There’s new evidence on how generative AI tools can supercharge customer service agents.   A study from Stanford and MIT researchers found that when ~5,000 customer service agents at an […]

Artificial intelligence-enhanced virtual assistants that can quickly and easily answer questions via text or voice chat are becoming table-stakes for consumers; partnerships can help big FinServs launch them more efficiently.  Nordic bank DNB has partnered with artificial intelligence firm Boost to help it better handle customer requests through its website.   Building its virtual agent took […]

AI-powered digital assistants can reduce call center volume and boost customer satisfaction by answering questions about routing numbers, balances, credit scores, bills, and more.   Using chatbots to handle routine customer questions or guide users through new product sign-ups has become an increasingly common way for financial institutions to save resources and answer questions quickly […]