Tag: chatbot

Artificial intelligence-enhanced virtual assistants that can quickly and easily answer questions via text or voice chat are becoming table-stakes for consumers; partnerships can help big FinServs launch them more efficiently.  Nordic bank DNB has partnered with artificial intelligence firm Boost to help it better handle customer requests through its website.   Building its virtual agent took […]

AI-powered digital assistants can reduce call center volume and boost customer satisfaction by answering questions about routing numbers, balances, credit scores, bills, and more.   Using chatbots to handle routine customer questions or guide users through new product sign-ups has become an increasingly common way for financial institutions to save resources and answer questions quickly […]