Customer obsession needs to come from the top. Digital strategy execs should marry data with a person-first mindset, rigorously monitoring feedback to keep a constant pulse on how clients feel, according to BofA’s David Tyrie. Bank of America’s chief digital and marketing officer, David Tyrie, pairs his morning coffee with customer feedback. The exec uses BofA’s […]
Tag: Bank of America
Sustainability continues to be a hot topic for regulators and corporate boards alike. Financial firms have a vested interest in supporting partners focused on building robust, transparent infrastructure for environmental commodities, so they can best support their clients’ ESG goals. Bank of America and Goldman Sachs joined a $125 million investment into Xpansiv, which provides […]
Dealing with issues in trade settlement has historically been a fragmented process, where participants must manually resolve errors over email chains. The biggest players are investing in AccessFintech’s centralized (and secure) data management network because its collaborative workflows reduce the time and costs for all involved. By promising to streamline transaction processing, AccessFintech is winning […]
Financial institutions are nearly unanimous on the appeal of a passwordless future, but there are many different approaches. Bank of America’s latest launch showcases a simple, creative way to bring smartphone-based biometrics to the web. Bank of America wants to banish manually-entered credentials from its website for business customers, and it’s combining two popular technologies […]
Instead of forming a designated innovation lab like many of its peers, Bank of America focuses on “citizen innovation,” which it credits with driving its patent supremacy: It says it has more US patents than any other financial services firm and has consistently broken its own quarterly records. In total, Bank of America has 5,556 […]
Low-code platforms like Genesis (an Insight Partners’ portfolio company) provide ready-made, reusable code components that can simplify and speed up the development process. A consortium of global banks recently launched Octaura, which has built an electronic trading platform with baked-in analytics that will replace the traditionally phone-call-driven process of trading syndicated loans and collateralized loan […]