Tag: Amazon

Banks want to defend their customer relationships from popular digital wallet providers, but to succeed they will need to get a handle on their tech and fraud dispute issues, according to an analyst.   The seven big banks that own Zelle parent company Early Warning Services – including JPMorgan, Bank of America, Wells Fargo, and Capital […]

Artificial intelligence-enhanced virtual assistants that answer questions via text or voice chat – from Capital One’s Eno to Bank of America’s Erica – are becoming table-stakes for consumers who want quick and easy customer services.  Truist is the latest big bank to launch an AI-powered virtual assistant on its website and app. The “Truist Assist” […]