This week’s edition is all about getting personal.
One of the promises of artificial intelligence and automation is that they make it easier to enable customized user experiences, at a lower cost. That framework is on display in several of this week’s stories, including features on Wells Fargo’s new business banking tool or National Australia Bank’s customer service solution.
Each of these pieces demonstrates how big financial institutions can use technology to become more customer-centric. After all, as JPMorgan’s chief information officer put it earlier this year, “The future of banking really is personalization.”
Let’s dive in: